The prox12 store has rapidly become my favorite place to order products online.I can shop safe in the knowledge that the products will be top quality and true to the thorough online description.I like that everything will be shipped for free and the great customer support.——Marija P.
Seriously，this site keep impressing me with all of this product and it keeps getting better and better all the time.——Maja T.
I really love how they handle my order from website purchase to delivery.Totally OUTSTANDING!——Johny R.
The prox12 team is always so helpful and make you feel comfortable during every shopping experience.They always goes above and beyond for all of her customers!——Rebeaca H.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 15-30 business days from the date that it is placed.Please refer to the table below for various shipping times to international destinations.
Free Shipping On Orders Over US$35
Processing Time: 3-10 Days
Express Shipping: 2-3 Business Days
Standard Shipping: : 10-20 Business Days
Receiving Time = Processing Time + Shipping Time
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-10 business days for us to process your order. Please note that this does not include holidays and weekends.
1. If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2. If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may go to your order query or go through this link:
3. The Order’s Shipping Fee won’t be included in refunds. We also don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items.