The prox12 store has rapidly become my favorite place to order products online.I can shop safe in the knowledge that the products will be top quality and true to the thorough online description.I like that everything will be shipped for free and the great customer support.——Marija P.

Seriously，this site keep impressing me  with all of this product and it keeps getting better and better all the time.——Maja T.

I really love how they handle my order from website purchase to delivery.Totally OUTSTANDING!——Johny R.

The prox12 team is always so helpful and make you feel comfortable during every shopping experience.They always goes above and beyond for all of her customers!——Rebeaca H.

Exclusive designs gift packaging with all pajamas!

• Free Exchange

• If you are not satisfied with our product size, we can offer free product exchange.But you need to pay for the shipping fee.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 3-10 business days for us to process your order. Please note that this does not include holidays and weekends.

 

30 Days Return

If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return/Exchange Request within 30 days from the date of the item’s arrival.

 

RETURNS POLICY

If you aren’t completely satisfied with the size or quality of your purchase, you may initiate a Return/Exchange Request within 30 days from the date of the item’s arrival. All return requests are subject for evaluation and our friendly Customer Service will be glad to guide you through it.

1. If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).

2. If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may go to your order query or go through this link:

3. The Order’s Shipping Fee won’t be included in refunds. We also don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items.