The prox12 store has rapidly become my favorite place to order products online.I can shop safe in the knowledge that the products will be top quality and true to the thorough online description.I like that everything will be shipped for free and the great customer support.——Marija P.

Seriously，this site keep impressing me  with all of this product and it keeps getting better and better all the time.——Maja T.

I really love how they handle my order from website purchase to delivery.Totally OUTSTANDING!——Johny R.

The prox12 team is always so helpful and make you feel comfortable during every shopping experience.They always goes above and beyond for all of her customers!——Rebeaca H.

• Free Exchange

• If you are not satisfied with our product size, we can offer free product exchange.But you need to pay for the shipping fee.

Where is My confirmation email?

Our system updates the latest confirmation emails and logistics information in real time.Please check the "spam" list of your email. The confirmation email sent automatically by the system will be incorrectly placed in the "Spam" list by email.

NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 3-10 business days for us to process your order. Please note that this does not include holidays and weekends.

30 Days Return

If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return/Exchange Request within 30 days from the date of the item’s arrival.

• Free Exchange

• If you are not satisfied with our product size, we can offer free product exchange.But you need to pay for the free product shipping fee.

RETURNS POLICY

How do I make a return?

1.contact us on: return@prox12.com

2.Select the item(s) you would like to return, indicate the reason, and submit.

3.Print the return label and securely tape it on the outside of your return package.

4.Call the post office to arrange a collection or drop off at your nearest post office.

NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date. (See "Important Notice" section for details)