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- Description
- prox12 Introduction
- Reviews
- TESTIMONIALS
- 5 POINT BUYER PTOTECTION
- Free Shipping on orders over US$35.00
- 30 Days Easy Return
Kick back, relax, unwind. These are all great ideas, but how many gifts actually help a loved one achieve any of these? This is where prox12 comes in. We have over 200 styles of premium pajamas that help people relax, unwind and kick back – all in soft, stylish pajamas.
Sending our pajamas as a gift is like sending a “staycation”: your recipients will open their free Keepsake Packaging to find a pair of pajamas that will pamper them so much, they’ll feel like they’ve gone on vacation – right in their own home.
Our pajama styles are made for everyone. Women’s sizes range from XS-3X, Men’s are M-3XL, infants through toddlers range from 0-3M all the way to 5T, and boy’s and girl’s sizes run from 6-14. We even have PJs for your cats and dogs, from small to extra-large. Want matching pajamas for the whole family? We offer more family pajama sets than any retailer around. Let us help you find that perfect, fun, matching family set.
Pajamas from prox12 really is the perfect gift. We are Pajama experts, and we have taken the time to find the softest materials for all of our pajamas and designed them in a variety of styles to suit every palette around: from feminine and flirty to cozy and comfortable. Easy personalization adds special touches to your gift, making it truly memorable. Plus, every pair of our Pajamas is backed by our “Love It” guarantee: if for any reason you are unsatisfied with your purchase, you can return it for a full refund or equal exchange.
Give the gift of relaxation – give a prox12!
prox12 is a fashion clothes and accessory online store. The mixture of trendy, sophisticated and contemporary clothes, and accessories has made prox12 an inviting and stunning online shop.
Our store offers unique apparel and accessories to women who value versatility, style, and comfort. prox12 prides itself on providing excellent customer service. There is always somebody to answer you and help you find whatever you need. That's not even mentioning our great selection of fun and beautiful Bikini, Clothing, Accessories and much more!
Order today and let us help you redesign or add to your existing wardrobe.
We have women's clothing, accessories and swimsuit to fit all budgets while maintaining quality.
You are always wholeheartedly welcome at our site, while we try and answer each and every request in emails by our own personal agents. Whether you need assistance in finding a special look or you just want to browse on your own, we aim to make you look and feel good.
If you need to contact us for any reason, you Can write an email to service@prox12.com or by visiting the contact page below.
The Staff of prox12♡
The prox12 store has rapidly become my favorite place to order products online.I can shop safe in the knowledge that the products will be top quality and true to the thorough online description.I like that everything will be shipped for free and the great customer support.——Marija P.
Seriously，this site keep impressing me with all of this product and it keeps getting better and better all the time.——Maja T.
I really love how they handle my order from website purchase to delivery.Totally OUTSTANDING!——Johny R.
The prox12 team is always so helpful and make you feel comfortable during every shopping experience.They always goes above and beyond for all of her customers!——Rebeaca H.
Shipping Info
Note: Affected by Covid-19, there will be some delay on the delivery.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 15-30 business days from the date that it is placed.Please refer to the table below for various shipping times to international destinations.
Free Shipping On Orders Over US$35
Processing Time: 3-15 Days
Due to high demand It normally takes 3-15 business days for us to process your order. Please note that this does not include holidays and weekends.
Express Shipping: 2-3 Business Days
Standard Shipping: : 10-20 Business Days
Receiving Time = Processing Time + Shipping Time
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Free Exchange
- If you are not satisfied with our product size, we can offer free product exchange.But you need to pay for the free product shipping fee.
Where is My confirmation email?
Our system updates the latest confirmation emails and logistics information in real time.Please check the "spam" list of your email. The confirmation email sent automatically by the system will be incorrectly placed in the "Spam" list by email.
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
Verification
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
It normally takes 3-30 business days for us to process your order. Please note that this does not include holidays and weekends.
30 Days Return
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Free Exchange
- If you are not satisfied with our product size, we can offer free product exchange.But you need to pay for the free product shipping fee.
RETURNS POLICY
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2. The Order’s Shipping Fee won’t be included in refunds. We also don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items. Then send back and postmark the package within 30 days from the purchase date.
① You can use your own shipping method and at your own cost.
How do I make a return?
1.contact us on: return@prox12.com
2.Select the item(s) you would like to return, indicate the reason, and submit.
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date. (See "Important Notice" section for details)
Can I still return items if they are worn, damaged, or have the tags removed?
1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty,underwear,event&party supplies,DIY supplies ,pet supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.
If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts
3. Items with non-returnable marks and free gifts cannot be returned.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the email we provide even if you are using your own shipping.
2. Please make sure you don't include non-prox12 items by accident in your return package. We will not be responsible for sending back those items to you.
Refunds
1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
2. The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
