Every prox12 pajama is backed 100% by our Love-It Guarantee: If you or the recipient are not completely satisfied with the order for whatever reason, Pajamas may be exchanged (for different PJs of equal value or gift certificate) or returned up to 60 days after the purchase date.
If, for any reason, you or the recipient is not satisfied, click here and follow the simple instructions provided. Please contact us by chat, email (email@example.com) to set up an exchange
"Can't be easier to satisfy my wife...she's warm and comfy, and prox12 makes me look like a hero!! Thanks!"
"My husband has given me several pajamas from The prox12 Company and the gifts are wonderful! Packaged so nice and make you feel very special when you receive it!"
"I received a pair of these PJs as a gift over 5 years ago, I still have them, they are my favorites…"
"I know when I order from prox12 he quality of the jammies will be excellent. The site is easy to use - what could be better than shopping for a present from a company I trust…done in 10 minutes flat!"
"We bought the hoodie footie for a newborn and EVERYONE one in the office LOVED LOVED LOVED IT! Also the packaging was THE most adorable thing we ever saw. (P.S.) The new mom and grandma loved it too!"
The prox12 store has rapidly become my favorite place to order products online.I can shop safe in the knowledge that the products will be top quality and true to the thorough online description.I like that everything will be shipped for free and the great customer support.——Marija P.
Seriously，this site keep impressing me with all of this product and it keeps getting better and better all the time.——Maja T.
I really love how they handle my order from website purchase to delivery.Totally OUTSTANDING!——Johny R.
The prox12 team is always so helpful and make you feel comfortable during every shopping experience.They always goes above and beyond for all of her customers!——Rebeaca H.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 15-30 business days from the date that it is placed.Please refer to the table below for various shipping times to international destinations.
Free Shipping On Orders Over US$35
Processing Time: 3-30 Days
Express Shipping: 2-3 Business Days
Standard Shipping: : 10-20 Business Days
Receiving Time = Processing Time + Shipping Time
Our system updates the latest confirmation emails and logistics information in real time.Please check the "spam" list of your email. The confirmation email sent automatically by the system will be incorrectly placed in the "Spam" list by email.
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-30 business days for us to process your order. Please note that this does not include holidays and weekends.
1.contact us on: firstname.lastname@example.org
2.Select the item(s) you would like to return, indicate the reason, and submit.
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date. (See "Important Notice" section for details)