Order Status~

USE THIS PAGE TO TRACK THE PROGRESS OF YOUR ORDER. 

Enter your tracking number below to track your package latest update！

1. Tracking number will be generated and sent through an email after your order has been shipped.
2. If you cannot find it, please check the "spam" list of your email. The tracking number email sent automatically by the system will be incorrectly placed in the "Spam" list by email.
3. If your package just ships out but no tracking info shows please keep patienrt and wait for our shipping carrier update your package latest update.Normally Tracking info will update within 5 days.we truly appreciate your understanding.

Still need help?

Contact our Customer Service Team via E-mail：tracking@prox12.com

Notes: Processing Time

Owing to high demands of orders. It normally takes 3-30 business days for us to process your order. Please note that this does not include holidays and weekends.

Or If you can‘t accept this processing time we can help to cancel the order when it hasn't been shipped.

Contact our Customer Service Team via E-mail：tracking@prox12.com

Tip: 

Q:Why i have two different tracking number？

A:Occasionally, we need to send your order in two or more shipments. Because it can help you reduce risk of paying tax.Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.

1. Check your order confirmation email for the Order Number.
2. Tracking number will be generated and sent through an email after your order has been shipped.
3. If you cannot find it, you can also go to your Order Details page and click 'Track' to check your tracking information.
4. To be clear，once you ships out the tracking info was temporary empty.Therefor，you may not be able to check your order but tracking info will update by shipping carrier in 2-7 days. 

• Shipment normally takes 12-30 business days to arrive,shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
• 
  We will continue to monitor this dynamic situation and meanwhile
  please keep patienrt and we truly appreciate your understanding.

• We will make sure all orders were process as soon as possible during this time.
  Thank you for shopping with us.

 Q:Why my tracking number shows my package has been delivered but I didn't receive the package？

 A:Your order was delivered. If you did not receive it,please contact your local post office regarding this issue.Picking up your pacakge by person may required.Please contact USPS Tel: 1-800-275-8777  or  (800) 238-3150

Fedex-Federation Express contact information: 1 800 247 4747