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Order Status~

USE THIS PAGE TO TRACK THE PROGRESS OF YOUR ORDER. 

NEED HELP ON YOUR ORDER?

Enter the email you used to make your purchase and order number to access your order information.

Tip: 

  1. Check your order confirmation email for the Order Number.
  2. Tracking number will be generated and sent through an email after your order has been shipped.
  3. If you cannot find it, you can also go to your Order Details page and click 'Track' to check your tracking information.
  4. To be clear,once you ships out the tracking info was temporary empty.Therefor,you may not be able to check your order but tracking info will update by shipping carrier in two days. 
  • For each order you can:
  • - View Current Order Status
  • - View Order Tracking
  • Processing


    Due to high demand It normally takes 3-30 business days for us to process your order. Please note that this does not include holidays and weekends.

  • Shipment normally takes 12-30 business days to arrive,shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
    We will continue to monitor this dynamic situation and meanwhile
    please keep patienrt and we truly appreciate your understanding.

  • We will make sure all orders were process as soon as possible during this time.
    Thank you for shopping with us.

Still need help?

Contact our Customer Service Team via E-mail:service@prox12.com

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